Rating 3.5 / 5.0
Customer Complaint 3.0 / 5.0
What customer said about CheapOair?
Horrible company use someone else
Posted By: andrearlorincz, on Monday, April 26, 2010
I made the biggest mistake when I bought a ticket from there. the customer service representative was horrible ( baxter) . I misspelled my name and they charged me 50 to make an alphabet correction and they wanted me to verify after an hour on the Phone via email.
Posted By: rcustsupport, on Thursday, October 29, 2009
I would like to mention that if credit cards are not confirmed within 24 hours of a reservation and some fares allow 48 hours the reservations are cancelled. If we are unable to reach you within that time frame there usually is no booking or credit card to be authorized. I believe the customer stating 2 weeks is inaccurate, because if the cc cannot be verified, we don't risk issuing a ticket and having to eat the cost of the ticket if the card is not valid. We offer 24/7 customer service, feedback email, and live chat option to reach us. If you ask us to phone you, we certainly will make arrangements for that. I am sorry if the customer felt unappreciated, but we do value all our customers and we provide several ways to reach us.
Excellent Customer Service provided by Cheapoair agent Adler
Posted By: MikeHarran, on Tuesday, July 15, 2008
I had purcahsed a flight thru cheapoair the flight was cancelled by Alitalia, i called the agent back as soon as i recvd. an email from the airline and cheapoair, me and my wife had planned this trip for last 6 months and i had to fly on that very day because the hotels were pre paid. this trip to Italy was veyr important for us also because it was our anniversary. I called and got Adler on the call, he was extremely polite and patient, i had to wait about 15 minutes before he came on the line, but when he did he made sure i was protected on another flight the very same day and they even waived the 50 usd fee for change because of the cancellation, I am surely going to use them again. The fare i had gotten was also cheaper than Expedia and Orbitz.
Family of Five Saved a Thousand Dollurs on Cheapoair!!
Posted By: rubysquared, on Friday, October 31, 2008
I never write reviews cause' whenever does we get good customer services. I wanted to write one for Cheapo air cause' they gave us gr8t customur servise and saved our family over a thousand dollurs! :) :) :) We had to go to a family get together in south flairdia from indiana and the trailer wus busted up. Not that it mattered cuase' we couldnt afford gas anyways. I didnt want us to miss my grandparents fortyith wedding anniversury. I called Cheapoair and bought 5 last minute tickets for $700!!! other airlines were charging 1700 and plus more.
I highly reccommend cheapoair to you all. theyre customer service lady was sooo nice 2us and payshent. we saved lots of $. I am using them again fur shur.
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